RETURN AND REFUND

HOW TO RETURN

If you wish to return a purchased item to ARDELINE.lv, you have 14 days from the date of shipment of your order to return it free of charge. The items must be with all labels and in perfect condition.

You have two options to return the items:

✔️ at the ARDE LINE store at 31/3 Cēsu Street, 4th entrance, Barons Kvartāls, Riga

✔️ via the OMNIVA PARCEL MACHINE                      

1. Log in to your personal account at https://ardeline.lv/lv/login in the Return section, select the item you want to return. Make your return.
2. Take the item you want to return to the nearest OMNIVA parcel machine. On the touch the screen, select the required language followed by the "Return a parcel" option.
3. Enter the return code received in your account. 
4. Stick the printed address label onto the parcel. You will find the address label in the compartment under the payment terminal.
5. Place the parcel inside the opened locker, close the door and confirm you have sent the parcel by pressing the ‘Confirm’ button displayed on the screen.
6. Print a receipt, if necessary.

WHAT HAPPENS NEXT

You will receive a confirmation e-mail as soon as the return has been made.

The refund will be made via the same payment method used to make the purchase.